How Do I Dispute a Transaction?

We work hard to make sure everything runs smoothly, but, every so often, mistakes pop up. See something wrong with a transaction? We are here to help.

What is a Dispute?

When a customer uncovers a billing or transactional error, they are able to dispute the error to find a resolution.  It's important to note that some vendor transactions can take longer than others to appear correctly on the app, so it might be best to wait a couple days before filing an official dispute.  

Review Your Transactions

Before filing a dispute:
  1. Review your transactions on the Transactions screen.
  2. Because the Transactions screen only shows the last five transactions on your KoraCard*, please also review your monthly statement by going into Settings > Documents. Here you'll be able to see a complete listing of all previous months' transactions.

Note: Disputes can take up to 30 days to come to a determination.

Disputing Your Transaction

If all else fails, we can help guide you through your dispute. Keep in mind that we take disputes very seriously. We review consumer disputes and make a determination based on evidence gathered during the investigative process. This includes reviewing the transaction details and may involve us reaching out to the retailer for additional evidence.  

To start your dispute, call into our Customer Service line: 800-840-6604 and choose option 6.

* The Kora Visa® Prepaid Card is issued by MetaBank®, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. Card may be used everywhere Visa debit cards are accepted. No ATM access.