Using Autopay for KoraCash: FAQ

You can pay back your KoraCash installments using an autopay feature within the Kora app, helping you to stay on top of your payments and making them on time. All KoraCash loans come with autopay turned on.

Q: How do I turn off autopay?
A: You can find the autopay settings in the KoraCash tab of the Kora App. Tap on your "Payment Details" and then tap "Autopay" to change your autopay to turn it on/off.

Q: When is my automatic payment withdrawn?

A: Your payment is initiated first thing in the morning the day your payment is due. Once a payment is initiated it cannot be stopped, so please do make sure your payment method is ready the day before—that is, have money in your payment account!

Q: Why was autopay turned off?
A: If your automatic payment is declined, autopay is turned off to prevent further declined payments in the future. If this happens settle your payment ASAP and you can turn autopay back on in your payment details in the KoraCash tab.

Q: Why can't I turn on/off autopay?

A: You can't change your autopay settings the day your payment is due. Please make any changes to payment settings at least a day before.